Items purchased from our online store can be sent back for exchange or you can contact our customer service if you wish to send the items through courier.
Retro Threads allows its customers to exchange the purchased items subject to conditions. The exchange of item will be allowed if:
- The customer has submitted a request for exchange (via email, phone call, SMS, or WhatsApp) within 7 working days of receipt of the purchased item;
- The customer in his/her request for exchange has stated the reason(s) why he/she wishes to exchange the item;
- The item is in its original packing and the price tag is intact;
- The original invoice of the item he/she wishes to exchange is sent along with the item;
- It has no emits, odors, perfume scents, stains, or anything which suggests the item was used or washed.
Items bought on sale cannot be exchanged. If an item bought at a regular price goes on sale, it will be exchanged at the sale price.
The exchange of Damaged item(s) will be allowed if the item(s) received has any kind of manufacturing defect, shipment of wrong size or wrong item. The complaint has to be raised within 2 working days along with paper invoice (via call, message or email) after receiving the parcel. The customer service team after reviewing the request will issue a coupon of same value valid for online store ONLY, which can be used to buy item(s) in future.
Please allow one week for the processing of damage and claims.